This agreement is between Nexus Technologies, and
the individual or organization using Nexus' products or services.
The individual or organization is hereafter referred to as "Customer",
"User", or "You".
This policy includes both orders submitted via our
on-line order form or non-credit card payment orders, submitted
Clients are expected to keep their contact details up to date at
New accounts must pay for their term of service before service
is activated on their account.
In order to insure uninterrupted service to your
website, all plans will automatically renewed. Plan renewal charges
are based on the prevailing rate on the date of renewal according
to the service selected. Plans are renewed for the same billing
cycle. If you wish to cancel your plan before plan renewal, please
refer to the Cancellation section below.
Check, bank drafts, money order or cash accounts must
send payment to Nexus 15 days before their recurring billing date.
In the event that payment is not received, service will be suspended
at any time between the recurring billing date and the due date.
Customers paying via checks will have their account
due date adjusted. The due date will be 15 days before the recurring
billing date. Once the account is overdue it may be suspended, even
before the recurring billing date.
If you provide Nexus your credit card information,
you authorize Nexus to automatically charge your credit or debit
card for charges that apply to your account. Recurring charges will
be posted to your credit card until such time that you cancel your
account in accordance with Nexus' Billing Policy.
Domain name registrations and Web hosting accounts are handled by
separate entities. In the event you need to cancel, you must specify
whether you would like to cancel your domain name only, your Web
hosting plan only, or both your domain and hosting accounts. The
cancellation or expiration of your domain name does not automatically
terminate your hosting account (or vice versa). Your hosting account
billing term automatically renews upon its completion, unless you
notify Nexus that you would like to cancel your account.
All new accounts are e-mailed a receipt immediately after the account
is setup. If you wish to have a receipt mailed to you via postal
mail, you will need to contact our billing department to request
this. A $2.00 service fee will be assessed for postal mail receipts.
Hosting plans will automatically renew until a plan is cancelled.
Cancellations requests MUST be sent at least 15 days before account
renewal date. Any request for cancellations must be received via
email (firstname.lastname@example.org), or certified mail.
Cancellations over the telephone and informal email
cancellations are not accepted.
Cancellation requests must be received by Nexus a
minimum of thirty (30) days prior to the end of your Billing Cycle
for dedicated server plans and a minimum of ten (10) days prior
to the end of your Billing Cycle for all other plans. Cancellations
submitted later than this time may result in automatic renewal of
your hosting plan. Cancellations become effective on the day processed
by Nexus. Nexus is unable to cancel your account effective for a
future date. Nexus will confirm the cancellation request when it
is processed. If you do not receive a confirmation, please contact
Nexus as soon as possible.
Nexus does not monitor, and will not automatically
cancel, plans for problems related to domain name transfers, non-usage,
Internic, your ISP, or any other secondary issues not directly related
to Nexus' services. Cancellation of services does not relieve the
customer from paying any outstanding balance owed on the account.
Nexus reserves the right to cancel any account, at any time, without
notice, for any reason Nexus considers appropriate.
Nexus charges a $20.00 fee for returned checks. Customers that issue
an check will be required to submit future payments with a certified
check or money order.
Credit Card Charge backs
A $25.00 charge back fee will be assessed for each credit card charge
back received by Nexus.
Bank Wire Payments
Nexus does NOT charge fees for accepting payment via bank wire,
however, international wire transfers may be assessed a $20.00USD
processing fee by an intermediary bank in New York. In addition,
your issuing bank may also charge a fee for sending the wire. Please
add these fees to the amount that you are sending to Nexus or the
amount credited to your account will be less than your intended
A late fee of 2% of the total invoice amount per day will be be
charged to an overdue invoice even if partial payment is made.
Customers that wish to reactivate a closed account will be assessed
a $20.00 reactivation fee. A $50.00 fee will be assessed if Nexus
restores your data files to your reactivated account. Dedicated
server suspended will be charged a $75 reactivation fee per server
Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the
same platform will be charged a $10.00 downgrade fee. There is no
upgrade fee for upgrading to a higher priced plan, however, you
will be charged any difference between the setup fee applicable
to your new and former plans.
Customers that elect to change plans to a different operating system
platform will be charged a $10.00 platform change fee.
Account Splits and Mergers
Nexus encourages customers to merge hosting plans contained in two
or more accounts into one account. There is no fee for this service.
Customers may also request that Nexus separate one or more plans
contained under one account into separate accounts. The fee for
this service is $19.95 for each new account created and is charged
to the new account. Please direct all requests for these services
As a client, you commit to the length of your service cycle. Because
of your commitment, we offer a discount on the service. Because
of this, no refunds are granted for pro-rated service on service
cycles, regardless of length. As a client, you commit to your service
cycle with payment up front. Nexus commits to providing the offered
services backed up by our service guarantees. While we do not offer
refunds for pro-rated service beyond the first 30 days of use, you
have no obligation to continue using our service even though you
have already paid for the service.
No refunds of any sort are offered on Dedicated Servers,
VPS servers, Collocation and any software/development services.
If you avail our 30 day money back guarantee all fee's
except domain name charges and setup costs are refunded.
Refunds are ONLY offered via checks.
If you have any questions in this regard, contact
our billing department here.